TRAINING PROGRAMS
TRAINING BUILT TO BE PRACTICED, NOT JUST PRESENTED.
Every KORSKIL course uses scenario-based, experiential learning -- role-play, simulation, and hands-on practice -- so your team is ready before conflict happens, not after.
THE D'CIA'D FRAMEWORK -- A 5-STEP SYSTEM FOR DE-ESCALATING CONFLICT
DCIAD (pronounced "Dee-see-eye-ay-dee") is KORSKIL's signature framework: five steps, eighteen strategies, built to give anyone -- from a first-time employee to a seasoned manager -- a practical way to defuse conflict and complaints in the moment.
The Five Steps
DEFLECT
Protect your own composure.
4 STRATEGIES
CONNECT
Build rapport instead of rivalry.
3 STRATEGIES
INQUIRE
Ask the right questions to understand, guide, and de-escalate.
4 STRATEGIES
AFFIRM
Acknowledge what the other person is feeling, without necessarily agreeing.
3 STRATEGIES
DIRECT
Guide the siuation toward a safe, calm, resolution.
4 STRATEGIES
18 STRATEGIES TOTAL
FORMATS: Live virtual or in-person available for individuals or full teams.
PRICING: Contact KORSKIL for a quote.
Brian Williamson, RN BSN PhD(c)
As Head trainer and CEO of Korskil, Brian has been teaching and training for 20+ years starting out as a OSHA and Haz-Mat instructor. Brian became an EMT, taught EMT classes, and then as a Registered Nurse for 16 years and an Emergency Department Nurse Manager for 9 years has instructed and taught engaging, fun courses for healthcare professionals and others, both self-developed and for national organizations like ENA and AHA.
Brian currently is finishing up his PhD in healthcare education with a research and teaching focus on Workplace Aggression and Violence training.
Brian's 5-step D'CIA'D. de-escalation training course is a one-of-a-kind.
More to come...